In a landmark advancement for Sri Lanka’s healthcare sector, Nawaloka Hospitals PLC, the nation’s trailblazer in Artificial Intelligence (AI)-powered medical innovation, has introduced a state-of-the-art AI-powered OPD chatbot, and a fully integrated corporate chatbot through its official website. Currently operational, these initiatives mark the first-of-its-kind digital healthcare interface in the country, revolutionizing patient interaction and service efficiency.
Conceived by the Nawaloka Hospitals Research & Education Foundation, these advanced, platform-agnostic digital solutions are strategically designed to enhance productivity, ensure operational efficiency, and deliver a personalized, customer-centric healthcare experience.
NASHA (Nawaloka Ai Smart Health Assistant)
NASHA is a state-of-the-art, artificial intelligence-powered outpatient department (OPD) chatbot designed to address a diverse range of patient needs. This innovative system efficiently assesses symptoms, identifies potential health conditions, and provides precise guidance along with relevant information. NASHA engages with each inquiry in an intelligent manner, and in instances where information is complex or incomplete, it seamlessly directs patients to a human operator to ensure continuity of care and clarity. This AI solution is specifically customized to align with the healthcare-seeking behaviors of the Sri Lankan population. Furthermore, it undergoes ongoing research and refinement to enhance its capabilities continually.
Corporate Chatbot to redefine digital patient services
The corporate chatbot will establish a comprehensive digital interface that encompasses a wide range of patient services. This tool is designed to provide immediate and reliable information, addressing inquiries related to the medical specialists, planning of hospital stays, laboratory services, and a diverse array of general healthcare questions. With a straightforward user prompt, patients will have access to all pertinent information regarding their healthcare journey, effectively streamlining a previously time-consuming process.
Through the integration of these AI-driven technologies, Nawaloka Hospitals aims to set a new benchmark in the local healthcare industry by enhancing accessibility, responsiveness, and the personalization of care. This strategic digital transformation is part of the hospital’s long-term commitment to delivering world-class healthcare services, founded on innovation and the empowerment of patients.
