Wednesday, 28 October 2020, Colombo: Coca-Cola has launched a consumer helpline 0112 465 465 in Sri Lanka, bringing itself even closer to the Sri Lankan consumers. This investment signifies the company’s sustained commitment to its Sri Lankan operations. This new helpline provides consumers across the country a platform to connect with the company for any queries, concerns or suggestions they may have. The helpline will operate from 8:30 am to 5:30 pm (5 days a week) and will be staffed by a team of professionally trained customer care associates.
Speaking about the consumer helpline, Pankaj Sinha, Managing Director, Coca-Cola Sri Lanka Pvt. Ltd. said, “As a brand loved by Sri Lankans, Coca-Cola, evokes emotions of happiness, togetherness and sharing. The launch of the consumer helpline offers consumers an opportunity to reach out to the company and we look forward to staying connected with our consumers through this journey.”
The customer care associates are trained to return any calls received during non-operational hours, the very next day. A short turnaround time will be maintained to answer queries unless the matter requires greater scrutiny by the company. Consumers can also reach out to the total beverage company via email srilanka@coca-cola.com
About Coca-Cola Sri Lanka
Coca-Cola has been refreshing Sri Lankans for over 59 years, continuously evolving to craft the brands and choice of drinks that people love. Our company’s purpose is to Refresh the World and Make a Difference. To serve our valued consumers better, we are now providing more convenient packages, innovating, and introducing new lower and no-sugar drinks. Following the introduction of Trademark Coca-Cola, we now have a wide range of brands in our portfolio including Coke Light, Coke Zero, Sprite, Sprite Zero, Fanta Orange, Fanta Cream Soda, Fanta Pineapple, Portello, Lion Soda, Lion Ginger Beer and Kinley water, providing consumers across the island with a variety of delicious and hydrating beverage options. We seek to positively impact people’s lives, communities, and the planet through our sustainability initiatives on packaging recycling, water replenishment, and ensuring the well-being of our local communities, through women empowerment programs. Coca-Cola supports over 7000 people in Sri Lanka, through direct and indirect employment, providing economic opportunities to local communities, and serve our beverages in all 25 districts of the island reaching the furthest consumer. Learn more at https://lk.coca-cola.com/en/home and follow us on Instagram and Facebook