HNB PLC, a leader in Sri Lanka’s banking sector, has once again demonstrated its commitment to innovation and customer convenience, receiving three prestigious awards at the LankaPay Technnovation Awards 2025 held at the Shangri-La Colombo on 26th March 2025. HNB won the Excellence in Customer Convenience – Merit Award, the Most Innovative Bank of the Year – Silver Award, and the Best Lanka QR Enabler – Gold Award.
Initiated in 2017, the LankaPay Technnovation Awards aim to recognise the pioneers of payment technology innovations in Sri Lanka, institutions that enhance the efficiency of the national payment network. HNB’s achievements at the awards reflect its continual efforts to lead in digital banking and its significant contributions towards the modernization and expansion of Sri Lanka’s payment systems.
These recognitions underscore HNB’s dedication to enhancing the digital banking experience and its pivotal role in the growth of Sri Lanka’s financial ecosystem. The awards also highlight HNB’s leadership in driving customer convenience, innovation, and facilitating seamless digital transactions, particularly through the Lanka QR initiative.
Sanjay Wijemanne, Chief Operating Officer of HNB, commented, “At HNB, we have always prioritized providing cutting-edge solutions that meet our customers’ evolving needs. These awards reflect the unwavering commitment of our team to innovate and deliver top-tier services that are both accessible and efficient. We are proud to be recognized as a trailblazer in Sri Lanka’s digital banking landscape, and we remain dedicated to further enhancing the customer experience.”
These awards further solidify HNB’s position as a leader in the digital banking space, highlighting the bank’s continuous efforts to drive the adoption of digital payment solutions while ensuring customer-centricity remains at the heart of its offerings.
HNB’s digital transformation journey has been bolstered by its innovative approach to enhancing customer convenience. The bank’s “non-Face-to-Face” (NF2F) feature bridges the gap between physical and digital banking services, allowing users to seamlessly switch between online and in-branch transactions. Additionally, HNB SOLO, the digital wallet continues to gain traction as a versatile and user-friendly payment solution, enabling customers to make LankaQR and Bill Payments, Peer to Peer transfers via SOLO Max and manage all Justpay accounts linked in a single platform.
“We take a holistic view towards our customer Journeys with regard to products and services and we are aggressive in establishing the necessary technological infrastructure to adopt new capabilities across the organisation. The only rule is that it must effectively serve the needs of our customers. By combining automation, Artificial Intelligence (AI), robotic process automation, and other emerging technologies, banks can offer digital financial assistance to facilitate seamless and frictionless transactions. For our customers the result will be greater convenience, value, and security,” said HNB Senior Vice President /Head of Digital Banking, Chammika Weerasinghe
HNB’s commitment to innovation and customer-centric services ensures that it remains at the forefront of Sri Lanka’s banking industry, HNB continues to set the benchmark for digital banking experiences across the nation.
With 254 customer centers, HNB stands as one of Sri Lanka’s largest and most technologically innovative private sector banks. Most recently, the bank was recognized as the Best Retail Bank in Sri Lanka for the 15th year at the Asian Banker Global Excellence in Retail Financial Services Awards 2024.
HNB was also recognized as ‘The Best Bank – Sri Lanka’ at the second Emerging Asia Banking Conclave and Awards, organized by the Indian Chamber of Commerce (ICC). HNB’s accolades in 2024 also include recognition at the Euromoney Awards for Excellence, where it was named Best Bank in Sri Lank and Best SMEs Bank in Sri Lanka.
HNB was ranked the Number 1 Company in Sri Lanka by Business Today in its Top 40 Businesses ranking for 2023-24. HNB was recognized as one of the Top 25 Corporates at the LMD Awards which was held honouring 25 most awarded Sri Lankan Corporates
