Best airline Archives

November 30, 2023

Double win for the Dubai-based carrier as it also took home “Best Airline in the Middle East.”
Thousands of global readers recognized Emirates for its outstanding customer service, operational excellence, and world-class products.

Emirates took centre stage at the ULTRAs 2023 Awards, taking home two coveted accolades. Crowned “Best Airline in the World” and “Best Airline in the Middle East” – the world’s largest international airline won the votes of thousands of global travellers, thanks to its world-class products, unmatched services, and superb value for money offerings.

Thomas Ney, Divisional Senior Vice President Service Delivery at Emirates, accepted the awards at a ceremony held in Dubai at the Nikki Beach Club. The ceremony was also attended by other notable guests and leading members in the travel industry.

Adel Al Redha, Emirates’ Chief Operating Officer, commented: “We’re delighted to be recognized again as one of the world’s best providers of luxury travel experiences. Emirates is renowned for always setting the bar high, and the past year has been no exception. We rolled out 10 A380 from our retrofit programme with completely new cabin interiors and Premium Economy seats; and expanded our global network to more than 140 destinations. We remain committed to continuously introducing innovative solutions and products to enhance our customers’ journey. Thank you to our loyal customers for always choosing to fly better with us – and we look forward to raising the bar even higher!”

Nick Perry, Chairman of Ultratravel, added: “As air travel among luxury travellers has returned in force after the pandemic, the competition at the top end of the market is continually increasing. The quality and quantity of choice available to affluent flyers is at its highest – so the achievement of Emirates to be voted the World’s Best Airline in 2023 is truly impressive. Emirates can be justly proud to retain top position for another year.”

Best-in-class travel experiences

Emirates continues to invest in product and service enhancements to ensure customers have the best travel experience in the air and on-ground. The airline recently launched a new city check-in facility at Dubai International Financial Centre; expanded its global network with a new route launch to Montreal; rolled out a meal pre-ordering service for customers to select their meal options in advance of travel; and offered free onboard Wi-Fi for all Emirates Skywards members.

The accolades stand as a testament to the idea that “travel is not just about the end destination, it’s also about how you get there” – a concept brought to life in the airline’s brand advertising campaign featuring Hollywood actor, Penelope Cruz.

Award-winning streak

Emirates recently won the 2024 APEX World Class Airline for delivering outstanding customer service, and for showcasing the highest global standards of safety and well-being, sustainability, and service-guest experience. The airline also scooped a 2024 IFSA award for ‘Best Onboard Amenity,’ in recognition of the airline’s sustainable Economy Class amenity kit.

Emirates operates the world’s largest fleet of wide-body Boeing 777 and Airbus A380 aircraft, offering spacious cabins and iconic inflight features such as its A380 Shower Spa and Onboard Lounge. The airline recently announced a record half-year performance for 2023-24, carrying more than 26 million passengers across its extensive network.

Customers on-board will also enjoy the warm hospitality of the airline’s multinational crew of more than 160 nationalities, regionally gourmet cuisine, and award-winning inflight entertainment system – ice – offering up to 6,500 channels of the best movies, TV shows, podcasts and more.

For more information, visit emirates.com.

October 21, 2020

Dubai, UAE, 21 October 2020 – Emirates has earned top spot at the Business Traveller Middle East Awards 2020, sweeping four awards including the coveted ‘Best Airline Worldwide’ award for the seventh consecutive year. The airline also took home ‘Airline with the Best First Class’, ‘Airline with Best Cabin Crew’ and ‘Best Airport Lounge in the Middle East’.

The wins underscore Emirates’ commitment to offer a better and safer customer experience in the air and on the ground across every class of travel. The awards also highlight how the airline has been supporting its customers during the COVID-19 pandemic, rapidly meeting evolving consumer expectations during these times. Emirates has reengineered its customer experience with industry-leading health and safety measures across every touchpoint of the travel journey, and introduced initiatives to offer travel assurance, greater flexibility, and restore confidence in flying.

Emirates led the way to become the first airline to offer customers free Covid-19 cover to help customers travel with more confidence, knowing that medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days will be covered if they are diagnosed with COVID-19 during their travel, while they are away from home.

At every step of the journey, Emirates has spared no effort to prioritise the care, health and safety of its customers, employees and communities. Enhanced biosafety measures include the distribution of complimentary hygiene kits, protective barriers at check-in desks and immigration counters, personal protective equipment and new safety protocols for cabin crew and airport employees in customer facing roles, and elevated aircraft cleaning procedures including the frequent cleaning and disinfecting of aircraft lavatories every 45 minutes during flights, amongst many other measures.

Emirates regularly reviews all its biosafety measures in line with the latest expert guidance. This week, Emirates re-introduced its iconic A380 products and onboard experiences, including the Onboard Lounge and Shower Spa, as well as social areas in Business Class and First Class on select Boeing 777 aircraft following a thorough review and the implementation of additional health and safety measures. With modified services in place, customers can once again enjoy Emirates’ signature products and services onboard.

The Emirates’ First Class experience has been a showcase for product innovations like private suites, the in-flight Shower Spa, the Onboard Lounge and many other industry firsts, taking the flying experience to a whole new level. Service was temporarily modified however many of the signature products and services have now been restored, and travelling First Class on Emirates remains an unparalleled experience.

Emirates’ premium customers can enjoy the airline’s Business Class lounge in Concourse B in Dubai. With safety and hygiene measures in place, the lounge in DXB offers Emirates’ premium customers a haven of relaxation, gradually reviving its renowned pre-pandemic offerings such as full food and beverage services, quiet areas, among other experiences.

The Business Traveller Middle East Awards 2020 were presented virtually, and attended by hundreds of industry professionals across the region. The awards are judged by a panel of travel experts alongside the magazine’s editorial team.

Emirates headlines the ULTRAs 2023 Awards as “Best Airline in the World”

Emirates honoured with Best Airline Worldwide award, tops four other categories at Business Traveller Middle East Awards 2020