Vivo Archives

March 25, 2024

vivo, a leading global technology company, today unveiled vivo V30, the best-in-class flagship with upgraded Aura Light Portrait and premium design to its stylish V series. The latest V30 sports an integrated 120 Hz 3D Curved Screen to showcase its premium design and comes in outstanding new color options to represent users’ unique styles.

“V series has always been synonymous with a light and simple aesthetic, a characteristic that is amplified with vivo’s groundbreaking innovations in both portrait photography and design. We have upgraded the Aura Light Portrait feature, bringing a truly powerful tool to help users easily capture stunning portraits, even in challenging low-light night conditions,” said Kevin Jiang, CEO, of vivo Sri Lanka.

vivo V30 is committed to empowering users to seize and immortalize every precious moment of their lives with its advanced imaging capabilities. To capture delight in every portrait, V30 sports an upgraded Aura Light feature that provides a light-emitting area that is 19 times larger and 50 times softer than a standard flash.^[1] In addition, the Smart Color Temperature Adjustment feature enables the device to intelligently identify and adjust the color temperature based on the subject’s surroundings, offering a broader color temperature range compared with previous iterations. It also supports Distance-Sensitive Lighting that can detect the subject’s distance in real-time with centimeter-level precision to adjust the Aura Light brightness. When the subject is closer, the light is softer and more balanced, and the light is brighter when the subject is farther away, allowing users to capture perfectly-lit portraits in a breath.

In addition, the 50 MP AF Ultra Wide-Angle Camera features Auto Focus and 119°^[2] wide angle, allowing users to effortlessly capture expansive landscapes or special group photo moments without missing a beat. It’s the V series’ first 50 MP Ultra Wide-Angle Camera equipped with Auto Focus and boasts 6.25 times the pixel count of the more common 8 MP wide-angle camera. What’s more, the camera also features AI Group Portrait for group photos, ensuring the clarity of up to 30 people in the portrait. V30 also comes with VCS True Color Main Camera, the vivo-exclusive Camera-Bionic Spectrum (VCS) technology enables the camera’s vision to be closer to that of the human eye. This improves image clarity by 25% and color reproduction by 15% compared to the previous generation^[3].

Beyond its impressive photography prowess, the unique exterior design of vivo V30 underscores vivo’s dedication to harmonizing style and innovation. With a comfortable 3D Curved Screen design for improved grip, the V30 is easy to hold for extended periods. It also features a 1.5K Ultra Clear Sunlight AMOLED Display and a 120 Hz refresh rate, which ensures peak smoothness. With a peak local brightness of 2800 nits and a maximum overall brightness of 1200 nits, it offers the ultimate viewing experience, even under the brightest sunlight. To incorporate a large-capacity 5000 mAh (TYP) battery into the slim frame, the 7.45 mm V30 employs an industry-leading One-Piece Encapsulation Technique, which involves reconfiguring the battery casing to make it thinner.

V30 debuts new Color, Material, and Finish (CMF) innovations that are inspired by nature. The Waving Aqua edition features a greenish-blue color on a sleek glass surface, featuring a stunning water ripple pattern by using a Rippling Magnetic Particle process, which involves meticulous control of tiny magnetic particles in the flowing resin to create the sparkling water ripple effect. V30 also comes in a color-changing Peacock Green that can transform into a deep blue hue in UV light and a classic Noble Black shade made with Fluorite AG Glass.

Coupled with the enhanced Extended RAM technology and Qualcomm Snapdragon^® 7 Gen 3, the V30 delivers smooth and uninterrupted performance for an exceptional multitasking experience. In terms of battery technology, the 5000 mAh (TYP) battery can be fully charged in just 48 minutes,^[4] owing to the 80W flash charge.^[5] For daily use, V30 has doubled its battery lifespan. Even after 1600 charge-discharge cycles, the battery capacity remains above 80%, maintaining a battery lifespan of four years.^[6]

vivo V30 is a best-in-class flagship that truly combines innovation with elegance, showcasing an ultra-slim profile, a range of stunning colors, and cutting-edge features. It is truly a visual delight that captivates at first glance.

[1] The improvement data of the light-emitting area and softness comes from vivo’s laboratory based on a comparison of the Aura Light and the flash on V30.

[2] The optical field of view of the 50 MP AF Ultra Wide-Angle Camera is 119°, and 109.2° after distortion correction.

[3] The data comes from vivo’s laboratory based on a comparison of the main camera sensors on V30 and V29 in low-light environments in terms of the signal-to-noise ratio and color noise.

[4] The data was provided by vivo’s lab according to tests conducted under the device’s default charging mode.

[5] Charging data is based on vivo laboratory environmental tests. Actual battery duration and charging speed is subject to actual usage and may vary depending on environment and other factors.

[6] These tests simulate daily usage habits (charging and discharging a phone once a day) and indicate that 1600 cycles equal approximately 4 years of usage. The above data was provided by vivo’s lab according to tests conducted in a simulated environment, with ambient and battery temperatures of 23°C±2°C for a full charge and discharge. Actual results may vary due to differences in test equipment, test environment, personal usage patterns and habits.

October 31, 2023

Introducing the latest addition to its flagship V Series, vivo, a renowned technology brand, has officially unveiled its V29 5G smartphone. Now available for purchase in Sri Lanka, the smartphones carry forward the V Series’ legacy of disrupting the industry with continuous innovation, coupled with modern design advancements and cutting-edge camera functionalities. The smartphone sports an integrated 120 Hz 3D Curved Screen, setting a new standard for slimmest smartphones in the industry, following the footsteps of the V27 5G. Its design reflects a remarkably sleek aesthetic that introduces significant enhancements in photography capabilities. Among its standout features are the Smart Aura Light Portrait, Supermoon Mode, and Food Mode, complemented by a 50 MP AF Group Selfie feature.

Sharing the thoughts on the launch, Kevin Jiang, CEO, said, “vivo’s V series has consistently charmed users with its photography, design, and performance. Grounded in our core principle of Benfen, we push boundaries through research and innovation. The V29 5G embodies this commitment, marking advancements in imaging and design. With confidence, we believe it will redefine mobile photography and reinforce our industry leadership.”

The vivo V29 5G is a powerhouse of design, camera, and performance, with an array of impressive features. Employing an Innovative 3D Magnetic Particle technique for the Peak Blue variant and Fluorite AG Glass for the Nobel Black variant, the sleek aesthetic design is elevated with enamouring textures. The device’s 120 Hz 3D Curved Screen seamlessly melds with an Ultra Slim Aesthetic Design, ensuring an immersive and fascinating visual experience for users. Presenting itself in two striking color options, Peak Blue and Nobel Black, the V29 5G symbolizes the pinnacle of style and sophistication in the world of smartphones.

It is equipped with a remarkable 50 MP HD Camera (AF) which ensures your group shots and videos are crisp and vibrant. With the added benefits of AF Group Selfie and Super Group Video capabilities, you can capture stunning group selfies and record high-quality videos with ease. The 50 MP OIS Ultra-Sensing Camera, coupled with an 8 MP Ultra Wide-Angle Camera and a 2 MP Monochrome Camera, offers versatility in capturing scenes with precision and depth. One notable feature is the Smart Aura Light Portrait, acting as your personal lighting designer. In low-light environments, it intelligently adjusts the color temperature, illuminating your face beautifully and transforming unevenly lit photos into radiant portraits. It even harmonizes the subject’s face color temperature with the ambient light, seamlessly blending portraits with their surroundings. Furthermore, the V29 5G introduces captivating camera modes like, Supermoon Mode, and Food Mode, enhancing your photography experience by allowing you to capture stunning celestial scenes, mesmerizing lunar shots, and mouthwatering food photography with ease and brilliance.

Powering the vivo V29 5G is the Qualcomm Snapdragon® 778G processor, ensuring seamless performance for both work and play. The device is equipped with an 80W FlashCharge that swiftly revitalizes its substantial 4600 mAh Battery. The inclusion of Super Charge Pump technology enhances charging efficiency, reducing downtime. This amalgamation of cutting-edge hardware ensures the V29 5G stays ahead, offering a powerful and efficient smartphone experience.

The vivo V29 5G seamlessly combines beauty and innovation, showcasing both aesthetic elegance and cutting-edge features. With a stunning array of colors and an ultra-slim profile, the phone is a visual delight that captivates at first glance.

July 31, 2023

Singer Sri Lanka PLC is delighted to announce its partnership with vivo, a prominent global smartphone manufacturer, as their official National Distributor. This collaboration marks a significant step towards enhancing the smartphone landscape in Sri Lanka, providing consumers with access to innovative and high-quality vivo smartphones.

Speaking about the partnership, Mahesh Wijewardene, Chief Executive Officer, Singer Group of Companies said, “We are thrilled to collaborate with vivo, a brand that shares our passion for innovation and customer-centricity. Through this partnership, we aim to bring the latest technology and feature-rich smartphones that vivo offers to our customers in Sri Lanka.”

vivo is celebrated worldwide for its groundbreaking technology and inventive features, and this partnership brings its impressive lineup of smartphones to the fingertips of Sri Lankan consumers.

Expressing his views, Kevin Jiang, CEO, vivo Sri Lanka, said, “We at vivo are committed to provide the advanced technology embedded in our product offering to the people of Sri Lanka. To make technology easily accessible and further strengthen vivo’s foothold in the region we have partnered with Singer. This partnership is a testament to our shared vision and together we aim to ensure easy availability of vivo products and open new avenues across the island. We look forward to a successful and fruitful alliance with Singer for the benefit of our beloved consumers.”

vivo have gained international acclaim for their sleek designs, powerful processors, high-quality cameras, and exceptional battery life. Offering a diverse range of features and specifications, the brand caters to the unique needs and preferences of every user. Equipped with AI-enhanced photography, in-display fingerprint scanners, and high-resolution displays, vivo smartphones epitomize the pinnacle of technological innovation.

Singer’s extensive retail network, coupled with its reputation as the sole authorized distributor for numerous global brands in Sri Lanka, makes it the perfect match for vivo. As part of its commitment to customer satisfaction, Singer will also provide comprehensive customer support and dedicated after-sales services for vivo smartphones.

November 4, 2022

vivo, a leading global smartphone brand, celebrates its 5th anniversary in Sri Lanka by thanking all its partners, employees, suppliers, distributors, media and consumers for continuously supporting and helping the brand reach new milestones and for making vivo a part of Sri Lanka’s community, especially during the challenging times.

vivo began its monumental journey in Sri Lanka in 2017 and has successfully carved out a niche for itself in these 5 years through its innovative smartphone technology and customer care services. Guided by the Benfen philosophy of doing the right things the right way and its consumer-centric approach, vivo has worked to bring global innovations into the region.

vivo, as a brand, is driven by the goal of fostering strong relationships with the consumers and enriching the smartphone market with products that add value and simplify lifestyles through their technological innovations. Since its introduction into the Sri Lankan smartphone market, vivo has gained popularity as an outstanding and a reliable brand, boasting of a robust offline network of 2500+ retail stores that ensure accessibility for sales and after-care services. Making further inroads into the regional market, vivo has established business partnerships with key industry players, ensuring exceptional service to Sri Lankan consumers.

Focusing on fulfilling the dynamic needs of every consumer, vivo Sri Lanka has provided a range of attractive smartphones with innovative features and outstanding designs, available across the price range. The products in the V and Y series have been popularly received with love and appreciation by the consumers. While the V series has set a benchmark in mobile imaging with the integration of futuristic camera features, the Y series is renowned as the perfect companion for the younger generation who seek a smartphone with a diverse range of features and flagship performance at an affordable price.

Commemorating this occasion of vivo Sri Lanka’s 5th year anniversary, Kevin Jiang, CEO of vivo Sri Lanka commented, “Our journey in Sri Lanka, panning across 5 years, has been extremely exciting and fulfilling for vivo as a brand, one marked by several milestones. With our innovation-led approach, we have been able to overcome several challenges and introduce cutting-edge technologies in the country that have benefitted many users. For the same, we have received love and appreciation from our consumers who have always supported us in our endeavours with their loyalty. vivo’s tremendous success in Sri Lanka has been a cohesive effort propelled by our dedicated employees, customers, retailers, distributors, media and partners. We will be forever grateful for their commitment and support. Going ahead, we plan to continue expanding our services, catering the best technology, and driving the country towards greater digital integration.”

At the core of vivo’s brand values is the commitment to give back to the community, and following this has contributed in the form of community benefit campaigns and attractive promotions to communicate gratitude for the constant support of consumers. With exclusive & dedicated after-sales services made available at its service centres, vivo strives to aid its consumers throughout the smartphone usage cycle and enhance the customer service experience. In an active effort to further support the Sri Lanka community, vivo undertook a #vivocares CSR drive, donating essential stationery items and smartboards to schools, empowering the educational needs of the younger generation.

vivo has adopted a holistic approach in Sri Lanka, combining the introduction of advanced technologies along with community-focused projects, thus establishing itself as socially conscious brand that strives to prioritize lifestyle improvements. The brand continues forward as a trailblazer in the region, pioneering efforts for digital inclusiveness and efficient customer support.

September 16, 2022

• Upgrades its online and in- store services following “Customer First” strategy in Sri Lanka

• Introducing free after-sales service day from 20th September

• Zero cost services include free pasting of protective film and software upgrade

• 2 Exclusive customer service centers at Colombo and Galle for hassle-free experience

Sri Lanka, <DATE>: vivo, a renowned technology brand, is dedicated to provide a seamless experience to its customers through innovative and thoughtful services. To facilitate customer satisfaction and trust, the brand is relaunching its ‘Service Day’ on the 20th of September 2022 to ensure improved services and upgraded experience. Over and above vivo’s top-notch technology, the brand affirms that all customers’ needs are met, and users have a positive shopping and after-sales experience.

Since the launch of ‘vivo Service Day’ in 2021, vivo customers have been enjoying various services and avail advantage of free services like smartphone cleaning and disinfecting, system recovery & software upgrades, maintenance free of labor costs, and free pasting of protective film. Customers get an exciting chance to receive a free protective case for every V Series phone screen replacement. These services are available at authorized vivo service centre free of cost. Following the Benfen philosophy, vivo aims to support and empower consumers relying on smartphones for their work and businesses with ease of buying and provide them with seamless access to cutting-edge technologies.

Director of vivo Sri Lanka, Alison Jin, commented on the re-launch of the Service Day, saying, “We are honoured to bring back vivo Service Day dedicated to our customers receive a smooth and satisfying after-sales experience. Service Day relaunch is blistering and stronger than ever before owing to the immense love received by local consumers. The value-added services are integral to our commitment to ensure superior customer experience. Happy to say that we strive to solve consumers’ problems as quickly and efficiently as possible using our products and services to provide best shopping experience and fulfilling our ultimate goal.

For further information about vivo Service day and services, consumers can call their hotline 0112029184, write to them on servicecenter@lk.vivo.com, visit their authorized local service centres or visit the official website for more information related to customer service.

September 1, 2022

According to Counterpoint Research’s Market Pulse Report released on 27th July, vivo ranked first with a market share* of 19.8% in Q2 2022, maintaining its position as a leading global smartphone brand. vivo, following a more global and local approach, has developed an understanding of local culture and continues to expand across the globe. Presently, vivo has branched out its sales network across more than 50 countries and regions and is catering to more than 400 million users worldwide across various price categories.

Talking about the Q2 2022 Sales Result, Kevin Jiang, CEO of vivo Sri Lanka said, vivo’s diverse portfolio helped the smartphone brand grab a good share in the market, maintaining its leadership. The brand has achieved this momentum due to its positive messaging and innovative regional strategy. The brand has also received positive market feedback for its budget-friendly segment, especially from younger customers.

With a brand belief in innovation and technology as its core, vivo has maintained a strong momentum and proved itself worthy of the love and support from its customers and fans across the regions. The consumer-centric brand has marked this success due to its X, V and Y Series, which have gained much popularity in the regions lately. The X Series, with its Camera-centric innovation and partnership with ZEISS, the V Series, with its balanced appeal and technology, and the Y Series with its budget flagship experience helped garner interest from the youth.

August 1, 2022

BEIJING, July 27, 2022 – Today, the vivo Communications Research Institute released its third 6G white paper, “Building a Freely Connected Physical and Digital Integrated World: 6G Services, Capabilities and Enabling Technologies”. The report explores the 6G framework and enabling technologies that vivo experts believe will shape people’s lives beyond 2030.

“As one of the world’s leading smartphone vendors, we are dedicated to empowering consumers by making cutting-edge 5G smartphones affordable and accessible. At the same time, we have set our sights on the future – 6G,” said Qin Fei, President of vivo Communications Research Institute. “At the forefront of R&D, we continue to explore what a 6G world might look like and what technologies we need to develop to get there.”

Over the past two years, the industry has been gradually forming a consensus on the services that may be provided by 6G and the key capability indicators that need to be achieved. The research and development of related key enabling technologies is also gaining momentum. The vivo Communications Research Institute has been actively contributing to shaping the future of 6G with in-depth analysis and evaluation of 6G business models and drivers, application scenarios, system architecture, and enabling technologies.

vivo’s latest white paper on 6G builds on two earlier works released in 2020, including ‘Digital Life 2030+’, which provides insights into some of the many potential 6G digital scenarios for the next decade, and ‘6G Vision, Requirements and Challenges’, which outlines vivo’s vision for 6G, namely that 6G will enable convergence of the digital and physical worlds.

Services and Capabilities

The white paper proposes that 6G will provide super communication, information, and converged computing services, becoming a base for an interconnected and converged physical and digital world. According to the analysis, 6G will converge communication, computation, and sensing in a single system. An integrated 6G network will not only connect humans to humans, but it will also connect humans to machines and machines to machines, helping create a whole new digital world. It can be expected that hundreds of billions of devices will be connected by 2030.

“6G will allow us to bring the next generation of connectivity into every aspect of people’s lives. It will integrate more access technologies, cover a larger physical space, and provide better core capabilities, supporting more services,” said Rakesh Tamrakar, 5G Standard Expert at vivo. “By seamlessly connecting industries, transportation, workspace, and homes, 6G will contribute greatly to society – from the democratization of professional talent to the enhancement of emergency and disaster response.”

6G will expand basic telecom services to support completely new experiences, such as immersive mixed reality and holographic and multi-sensory communication. 6G mobile data connectivity services will continue to improve in capacity, data rate, latency, reliability, and many other aspects. This will broaden the range of customers and increase the value of services, with more end-to-end flexibility and adaptability to meet the needs of individuals and industries.

This means that every performance indicator, such as data rate, including peak data rate and user experienced data rate, communication delay, and area traffic capacity, will need to be improved several folds or more compared with 5G.

6G service capability definition requires careful consideration of demand, technology and cost, balancing performance metrics and efficiency indicators.

Enabling Technologies

New network functions need to be introduced to support the new 6G services and achieve integration of sensing and communication. 6G will converge mobile network and computing, cross-domain data interaction, and native AI network. Therefore, it requires a brand-new system architecture design.

Integrating sensing and communication taps into a new area of opportunity in cellular wireless networks – 6G native AI would improve network and air interface efficiency, enhance system flexibility and reduce cost. The introduction of an end-to-end cross-layer data plane is essential to support intelligent and basic information services. Extremely low-power communication reduces the barrier to terminal access, enabling truly ubiquitous connectivity. Currently, the Multiple-Input Multiple-Output (MIMO) evolution, Reconfigurable Intelligent Surface (RIS) technology and new waveforms are some of the exciting research areas, paving the way towards a more efficient and more flexible network that can support more application scenarios, and offer more advanced sensing functions.

The research and development of 6G technology standards is still in the early stage. The vivo Communications Research Institute is dedicated to continuing to refine 6G scenario use cases and technical indicators, carry out in-depth research and experimental verification of potential 6G technologies, and contribute to the development of a globally unified 6G technology standard.

Established in 2016, the vivo Communications Research Institute focuses on 5G technology research and standardization. To date, the Institute has submitted over 8,000 5G proposals to the Third Generation Partnership Project (3GPP), leading to 15 technical features and three technical projects being approved.

The “Building a Freely Connected Physical and Digital Integrated World: 6G Services, Capabilities and Enabling Technologies ” white paper is available for download here.

July 27, 2022

Technology has been playing the role of a key enabler when it comes to growth and expansion of a country. With the surge in smartphone technology and the connectivity it has established, the world has become closer to each other than ever before, bridging the gap of communication within and beyond the borders. In Sri Lanka particularly, the impact of smartphone technology has increased further giving birth to the best of innovations. vivo, a leading technology brand has been showcasing its creations in the form of designs and features under Y and V series segments. Over the years, the brand has made a name for itself for its camera system and other innovative features. Let’s have a look at how vivo has been building a remarkable relationship with local consumers and has become their favorite!

Camera

vivo has come up with a wide array of smartphones that offer a diverse selection of camera systems depending on the user’s requirement. For instance, V Series, guarantees steady and sharp imaging effortlessly and the series smartphones also helps users to master the art of night photography for consumers to explore various features. While vivo’s V series segment has been globally gaining momentum for its advanced photography capabilities. The Y series segment is known in the market for its effectiveness and has displayed promising camera technology.

Design

vivo has constantly emphasized on the fact that its devices are a result of in-depth market research. The brand’s innovation is focused towards the ever-evolving requirements of the customers. As per the market trend, local users choose a sleek, light device rather than a heavy one. With an array of devices lined up for its comfortable hand-held feel, vivo decided to take a step ahead and surprise its customers with trendy design. The brand has revolutionized the definition of a smartphone design with industry’s first color-changing glass back cover innovation that looks extremely gorgeous.

Performance

A good observation about vivo has been that the brand has successfully managed to add a massive battery to its smartphone and does not allow the addition to affect the overall appeal of the phone. With a powerful battery device which also support fast charging abilities. Moreover, vivo’s Extended RAM feature allows the smartphone to work seamlessly. An interesting innovation of using extra ROM space available in the device to act as RAM helps to switch between apps without lags or screen freezing.

Innovation

Earlier this year, the brand announced the V1+ Chip, a fully customized integrated circuit chip dedicated to imaging and video applications with leading edge visual quality, marking a significant milestone as the company’s first breakthrough in independent R&D and chip design. vivo has been deploying 5G technology to benefit the region and aims to equip local users with the latest and greatest technology available to enhance their experience.

Customer Service

vivo’s customer service has been pleasing the local users with assured customer satisfaction. vivo strives to support its customers at every step of smartphone usage and has strategically strengthened the customer connect in the island by reaching out to its customers nationally through its two exclusive branches in Colombo and Galle. The brand is ensuring cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience.

July 4, 2022

– vivo is committed to use technology by connecting people around the world and creating an extraordinary experience for football lovers

– Aims to increase brand awareness worldwide by stepping up its globalization strategy

vivo, the innovative global smartphone brand announced its partnership with the most prominent international football tournament, the FIFA World Cup Qatar 2022™, as the Official Sponsor. vivo has been the Official Smartphone of the FIFA World Cup™ since 2017 for two editions. This year, the tournament will take place in Qatar from 21 November, 2022 to create an unforgettable experience with football fans worldwide.

Through this partnership, vivo will leverage its rights to the FIFA World Cup^TM, including the Official Emblem, Official Brand Identities, and run unique promotions to connect with passionate football fans globally. Looking ahead, vivo strives to grow internationally by creating immersive customer experiences and advancing its groundbreaking smartphone technology.

Expressing excitement on the partnership, Kevin Jiang,CEO of vivo Sri Lanka said, “This collaboration with the FIFA World Cup Qatar 2022™ is a defining moment for vivo. Football, termed as the ‘Beautiful Game’ has the power to bring joy to billions around the world and bring them together regardless of their age, race, gender and culture. Indeed, it has a truly global reach – it has the ability to influence and inspire billions around the world, making the iconic FIFA World Cup Qatar 2022™ an ideal stage for vivo, as we expand our presence across more than 60 countries and regions across the globe. This partnership reflects our inherent value of promoting sports that help inspire joy among millions and provide a unique experience for consumers worldwide.”

Since its debut in South Asia, vivo’s focus and commitment have been about making superb product experiences available to local customers. It has seen rapid market growth share due to its localized product and marketing strategies. vivo will continue putting users at the center and constantly innovating to deliver pioneering smartphone technologies.

June 22, 2022

Vivo, a leading global smartphone brand, has expanded its online services to deliver a superior customer experience in Sri Lanka. Through its after-sales services, the company aims to keep local consumers informed about its latest products and features, provide useful information to help the consumers relentlessly with value added initiatives. vivo has expanded its offering to provide necessary services to users to keep them informed to make the best choices. Using vivo Support, customers can now connect with brand’s after sales team directly without any hassle to suit their interest from an array of instant services. Additionally, customers can also check discounted and updated prices for accessories, spare parts by logging on to vivo support website and service-related queries resolved in no time.

As a youth-oriented brand, vivo strives to support its customers at every step of smartphone usage, with a special focus on customer satisfaction through special Service Days. Customers can avail vivo’s services from two authorized vivo service centers free of cost during these days. The services include free pasting of protecting film, free smartphone servicing & cleaning, flash repair, zero labour cost repair and free software updates. The brand also gives a chance to buy adapters, data/USB cables, headphones at discounted prices for an additional comfort.

Customers are the biggest assets of every business and vivo Sri Lanka has been upgrading its initiatives in an effort to continuously ensure customer satisfaction throughout. The brand believes that customer satisfaction plays a vital role, not just in retaining loyal customers but also in attracting new ones through positive word of mouth referrals and strong customer service portfolios. Hence, vivo constantly find ways to upgrade and tailor after-sale services by understanding our local customers’ needs and wants.

Alison Jin, Director of vivo Sri Lanka said, “We at vivo functions relentlessly as a customer-centric and responsible brand to ensure end-to-end customer safety and convenience to our beloved users while providing a hassle-free buying experience. Our consumers have responded positively to our initiatives in the past, and we are pleased to have been able to create a pleasant experience for vivo smartphone users in Sri Lanka. We aim to deliver our services to consumers as quickly as possible and to resolve their queries at the earliest so that users can benefit from our meaningful, cutting-edge innovations and value-added services. vivo is here to support our customers through thick and thin and provide them with the best of experiences.”

The business has strategically strengthened the customer connect in the island by reaching out to its customers nationally through its two exclusive branches in Colombo and Galle. By overcoming geographical limitations, vivo is ensuring cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience.

To gain a deep trust and commitment, a Live Chat service is activated for the customer to resolve their queries and requirements real time*. vivo services can be accessed easily through on-call support using hotline: 011 20 29 184, Facebook, and email. Customers get a response to their queries within few seconds on hotline, Facebook, and 24 hours via servicecenter@lk.vivo.com. This number is functional from weekdays 9am – 5pm, Saturday 9am – 2pm, barring mercantile holidays.

About vivo

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company’s core values, which include Benfen*, user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation.

While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi’an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide.

*“Benfen” is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo’s mission to create value for society.

Stay informed of latest vivo news at https://www.vivo.com/en/about-vivo/news

Older Posts

vivo Unveils the Future of Portrait Photography with the Premium and Elegant V30

vivo Launches V29 5G in Sri Lanka Showcasing Smart Aura Light Portrait and State-of-the-Art – Ultra Slim Aesthetic Design

Singer Forges Partnership with vivo to Bring Innovative Smartphones to Sri Lanka

vivo reaffirms its commitment to Sri Lanka, Marks 5 Years in the Country

vivo Service Day is Back, Bigger and Better to Deliver Enhanced User Experience

vivo Topped China’s Smartphone Market in Q2 2022, According to a Counterpoint Report

vivo Releases Third 6G White Paper: 6G Services, Capabilities and Enabling Technologies

Top 5 Reasons to Pick vivo

vivo announces its partnership as the Official Sponsor of the FIFA World Cup Qatar 2022™

Vivo Delivers ‘Customer-First’ Care Facilities across Sri Lanka for Enhanced User Experience