Sri Lanka’s most technologically innovative bank, HNB PLC, received resounding recognition for its efforts to drive a new paradigm of service culture in the domestic industry, with its recent award for Best ATM Network of the year at the LankaPay Technnovation Awards 2017.
Currently Sri Lanka’s first and only payment technology innovation awards programme, the Technnovation Awards 2017 was organized by Lanka Clear Ltd, the operator of Sri Lanka’s national payment network, LankaPay.
The awards themselves were focused on recognizing the steadfast efforts of member banks and non-banking financial institutions (NBFIs) that have excelled in the promotion of digital transactions while simultaneously driving down the cost of financial transactions through the use of Sri Lanka’s national payment infrastructure.
HNB’s award for Best ATM Network among Category A banks – spanning Sri Lanka’s largest commercial banks operating ATM networks in excess of 400 machines – placed the bank at the forefront of the Sri Lankan industry.
“We couldn’t be happier about being recognized by Lanka Pay as the Best ATM network at the Tech Innovation awards 2017” said Mangala Wickremasinghe, Head of Electronic delivery channels of HNB. “These awards are more validations of progress that HNB has mad in digital banking space over past few years. Lanka Pay has clearly recognized that Hatton National Bank’s smart ATM network attracts customers of all Banks & Non-banking financial institutes of Sri-Lanka more than any other ATM network and is far superior in technology & quality of service”. He further stated that HNB has laid foundation to take self-service banking to different level and the latest innovations in self-service banking would soon be available to provide choice & enhanced experience to its customers.
In keeping with HNB’s recent efforts to drastically expand its scope of technologically enhanced services, HNB has been driving progressive improvements into its ATM network, having successfully implemented the “Very First” cash Recycling machine in the Island HNB has incorporated cashless payments in addition to the ability to make direct deposits to HNB customers through its state-of-the-art Customer Deposit Machines (CDM).
Hatton National Bank (HNB) customers can now make payments for nearly all products and services through HNB’s internet and mobile banking platforms as well as its islandwide network of Customer Centres and Smart ATMs.
As the largest payee aggregator in the banking industry, HNB has a portfolio of more than 65 registered payee partners from a range of diverse industries such as telecommunications, insurance, education and asset management. The collection needs of these partners are served by the bank’s state of the art payee system.
Taking into account interbank payments carried out during the period from 1 April 2016 to 31 March 2017 HNB’s remarkable performance over the last year, the award for Best ATM Network of the year was awarded to HNB based on its unprecedented levels of service, reach, availability and quality.
With over 530 ATMs – including kiosks, Customer Deposit Machines, currency convertors and recyclers – HNB is the 100% net acquirer among all acquiring banks in Sri Lanka and over the last year, recorded a 73% Year-on-Year (YoY) expansion in overall transaction volumes and a further 70% YoY increase in average transaction value.