March 23, 2023
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4min

 



 

 

March 2023, Colombo: Nations Trust Bank (NTB) received the gold accolade for the successful implementation of Lean Six Sigma principles at the recent National Convention on Quality and Productivity 2022.

Nations Trust Bank is the first local bank to deploy a team dedicated to transform the Bank’s management culture, using Lean Six Sigma methods to solve business problems efficiently. Nations Transformation, a team of qualified professionals, facilitates in-house change management such as training programmes (including Yellow and Green Belt), mentoring and project management. They also offer Lean Boot Camps and competitions to encourage innovative thinking among staff.  The Bank formally introduced Lean concepts in 2014, before upgrading the same to Lean Six Sigma methodologies in 2018.

Speaking on the win, Nations Trust Bank, Vice President of Nations Transformation, Jeremy Gnanapragasam said, “We are proud to secure this award which recognises our commitment towards Lean Six Sigma methodologies. Adopting these principles has worked well for the Bank as they have enabled our end-to-end strategic projects to be customer centric, streamlined, simplified and digitalised. Principles such as Lean Six Sigma and Design Thinking are integral to our organisational culture, which always strives to deliver customer service excellence.  We would like to dedicate the award to all those who were involved in this transformation journey starting from business, operations, IT, cross functional teams and especially the senior leadership team who help us spread the change culture in a sustainable manner.”

The win is expected to pave the way for the Bank to participate at the International Convention on Quality Control Circle under the Lean Six Sigma Category, which will be held in China in October of this year.

Lean Six Sigma principles have led to the development of Nations Trust Bank’s in-house project workflow solution, “Idea Portal,” which facilitates the collection of improvement and innovative ideas from any staff across the Bank instantly and manages the progress until the project is completed and certified.

Nations Trust Bank PLC serves a diverse range of customers across Consumer, Commercial and Corporate segments through an island wide network of 96 branches. The bank is focused on digital empowerment through cutting-edge digital banking technologies, and pioneered FriMi, Sri Lanka’s leading digital banking experience. Nations Trust Bank PLC is an issuer and sole

acquirer of American Express Cards in Sri Lanka with market leadership in the premium segments.

 



 

 


December 5, 2022
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2min

 



 

 

TOKYO JAPAN – Media OutReach – 5 December 2022 – Indonesian Minister of Manpower Dr. Ida Fauziyah visited the Asian Productivity Organization (APO) Secretariat in Tokyo on 30 November 2022 for discussions with APO Secretary-General Dr. Indra Singawinata. Minister Ida referred to successful projects in Indonesia, particularly focusing on Green Productivity (GP), supported by the APO and hoped to strengthen collaboration for improving national productivity.

APO Secretary-General Dr. Indra P. Singawinata (R) presenting the certificate of completion of the demonstration project in Sorong to Indonesian Minister of Manpower Dr. Ida Fauziyah.

“On behalf of the Indonesian government, we appreciate the continued support of the APO, particularly in the demonstration projects on PVC solar panels in the TVET center in Sorong, West Papua, completed 2021, and GP Specialist Certification Body development program with the formation of the Professional Certification Agency for Productivity in the Indonesian National Productivity Organization,” the Minister stated. She added that, “Indonesia’s national plan 2020–24 includes formulation of productivity measurement at provincial and sectoral levels; implementation of productivity gainsharing; reformulation of minimum wage calculation by incorporating productivity-based performance; and expansion of productivity networks through developing a database and application system.”

“The APO is pleased that projects were successfully implemented in Indonesia during 2021–22 and has prepared proposals for projects in 2023,” responded Secretary-General Dr. Indra. He appreciated Indonesia’s continued support and cooperation and shared ideas on future programs, covering millennial leaders to drive rural development, tourism 4.0, and women’s leadership in public-sector organizations.

 



 

 


March 29, 2022
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4min

 



 

 

 

DFCC Bank, one of the premier commercial banks in Sri Lanka, conducted a number of value-creating activities included within a multi-pronged effort consisting of newly introduced initiatives, platforms and engagement activities towards safeguarding stakeholders and conducting better business amidst the many challenges brought about by the pandemic.

DFCC Bank focused on enhancing productivity and securing the welfare and well-being of employees while adapting to the new norm. The Bank developed and implemented a number of inclusive community investments and engagements focused on assisting the nation in these times of socio-economic uncertainty, and showcased the significant economic value created by the Bank’s customer empowerment initiatives consisting of financial concessions and specialised digitisation drives. DFCC Bank ensured innovation was at the core of all activities, as the unprecedented challenges imposed by the pandemic required sustainable and innovative solutions to ensure business continuity and stability.

The Bank even received an accolade as one of the top 10 organisations in the ‘Back to Business in the new normal; Best Management Practices’ award by the Institute of Chartered Professional Managers of Sri Lanka (CPM), for its comprehensive, multifaceted approach to securing the health and safety of all internal and external stakeholders, while ensuring efficient operation and the highest levels of customer convenience and satisfaction amidst the backdrop of the Covid-19 pandemic, and the severity of the socio-economic impact of lockdowns and the deadly nature of the virus itself.

The practices consisted of a range of human resource-focused, operational, business-focused and health and safety-oriented initiatives, all with the aim of ensuring business continuity and stakeholder well-being while striving to create social and economic value. The multifaceted approach involved the comprehensive digitisation of nearly all services and processes, an organisation-wide effort to protect staff and customers alike from the negative impacts of the pandemic, special concessionary schemes to empower an economic recovery, and significant, inclusive, community investment focused on securing the health and well-being of the nation.

Commenting on the Bank’s approach, DFCC Bank Director / CEO, Thimal Perera, stated, “We are proud that our extensive efforts to secure a resilient recovery as we return back to business have been acknowledged at the inaugural ‘Back to Business’ awards organised by the CPM. As the Bank for Everyone, and one of Sri Lanka’s premier commercial banks, DFCC Bank’s comprehensive approach, supported by its newly introduced, future-looking sustainability strategy, has notably succeeded in positively impacting the lives of the many stakeholders engaged with the Bank, by empowering all and creating an abundance of social and economic value for all.”

 



 

 

 


June 11, 2021
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3min

 




 

 

Asian Productivity Organization (APO) Puts Productivity in the Spotlight

TOKYO, JAPAN – Media OutReach – 11 June 2021 – The Tokyo-based Asian Productivity Organization (APO) in partnership with the Japan Productivity Center held the International Conference on the Centrality of Productivity on 10 June 2021. The virtual conference celebrated the 60th anniversary of the APO and examined the importance of productivity as a driver of growth for nations, firms, and individuals amid new, demanding challenges including those caused by the COVID-19 pandemic.

Leading experts on productivity, human resources, and technology spoke at the conference. Japan Productivity Center Chairman Yuzaburo Mogi, who is also Chairman and Honorary CEO of Kikkoman, remarked that, despite the turbulent situation, “Each one of us must develop our potential to the fullest to create value added and improve productivity.”

APO Secretary-General AKP Mochtan acknowledged that the challenges ahead are demanding, complex, and urgent. He introduced the Tokyo Statement on the Centrality of Productivity, a declaration encapsulating the resolve of APO member countries to continue promoting productivity.

Nobel Prize Winner in Economics (2008) Paul Krugman, in a recorded keynote address, expressed optimism for a brighter future despite the tragedies brought by the pandemic. He believed that “productive globalism” and well-intended public policies behind the development and distribution of vaccines indicated progress toward a better world.

Two panels of experts explored pressing issues affecting productivity. The first discussed imperatives for building a quality workforce, highlighting the need to shift toward performance-based, inclusive, diverse human capital. The second panel examined smart transformation by leveraging new drivers of productivity including digital technologies, AI, and big data. Digital Minister Audrey Tang shared experiences on how people–public–private partnerships had helped to counter the pandemic in the Republic of China. Japanese technopreneur Katsuya Uenoyama advocated an improved ecosystem that promotes coexistence between people and AI.

The conference closed with a call for renewed actions and courage in creating a more productive, sustainable, inclusive tomorrow.

 

 

 
 



 

 

 


October 29, 2020
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6min

 



 

 

Colombo, Sri Lanka, October 29, 2020—Almost two-thirds of 140,000 employees in Sri Lanka’s leading companies are struggling to meet personal and family financial obligations due to the impact of COVID-19, reveals a new report.

The report, Gendered Impacts of COVID-19 on Employment in the Private Sector, by Women in Work, a partnership between IFC—a member of the World Bank Group—and the Australian government, highlights that almost three quarters of the companies surveyed experienced a negative impact on revenue as a result of the pandemic.

The report is based on a survey conducted among 15 leading Sri Lankan companies across a range of sectors—banking and finance, fast moving consumer goods, information technology, garments and manufacturing. The companies surveyed employ more than 140,000 employees, including almost 85,000 women.

According to the study, female employees were more likely to have experienced increased hours, remote working, a change in job role or to have been re-allocated to a different business unit or work location. Moreover, female employees faced the greatest stress in terms of meeting increased electricity and other utility bills, compared to their male counterparts.

 



 

“COVID-19 has changed workplace dynamics radically. Among many other things, ‘working from home’ has become the new normal. Our research shows that despite household responsibilities and additional hours of work, women have reported an increased level of productivity during this period as compared to men,” said Amena Arif, IFC Country Manager for Sri Lanka and Maldives. “We think that this new set up has allowed more women to better manage work and home fronts. This also presents an opportunity for employers to reassess certain company policies to best suit the needs of their employees.”

The report also finds that one in five respondents reported to be concerned about possible job loss, and one in ten said they may need to find new employment. Two out of five employees surveyed said they may need to supplement their income, while one-third of them believed they would need to up-skill or retrain in a new area. In addition, almost one-third of employees surveyed experienced a salary reduction and almost 40 percent of them had their benefits reduced due to the pandemic.

The latest IFC-DFAT findings also offer recommendations to better support working men and women in the private sector. These include developing meaningful flexible work policies, supporting staff—particularly women—with access to technology, introducing safe transportation, and providing mental health and wellness support.

A similar assessment by Women in Work—Gendered Impacts of COVID-19 on Small and Medium-Sized Enterprises in Sri Lanka—presents a snapshot of the pandemic’s impacts on the country’s small and medium enterprises.

 



 

 

About IFC

IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2020, we invested $22 billion in private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity. For more information, visit www.ifc.org.



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